It's tough dealing with customer service when they're all Filipinos who don't understand or care. - edited A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. In my experience, the wait times are usually short and they do call within the estimated time. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Omg I JUST heard that same story!!!! 26-05-2020 A buyer from Europe orders at item and pays for it. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Click on Send. Somewhat new, never had this happen before. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. 4) Request return shipping label credit as buyer made false claim. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. I was hoping it was a post offcie mix up. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. 06:46 AM. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. How were you able to call eBay? You can ask the customer to return the item, but he has no legal obligation to do so. So eBay accepted the return. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Did you include the reference number on the label? I sold an item for $55 and they sent a return saying I didnt send the right item. 26-05-2020 He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Yup pretty much. I had been using half sheet sticky labels for almost a month before sending out this order. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . 26-05-2020 since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. USPS. Do not refund half. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. A buyer happily purchases your item. I stopped shipping to Canada because of customs problems. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Its just getting worse, sadly. There is one more scam that I have had to deal with. I have 100% seller feedback. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Tip Then find one of the facebook groups for sharing scammy ebay users and share his username. Its usually not a good idea to trade with accounts that have bad feedback. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. I ended up having to give a refund in fear the buyer is going to give me bad feedback. eBay somehow refunded the buyer automatically when the return was delivered. Those are not indicative of any scam. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. man!! 09-10-2020 The law spells out how to challenge billing errors. I suspect someone may have been tampering with mail and package in the delivery system. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Some of this advice may be second nature to you, or may not apply to all sales. Once I listed a new in box item as white when it was really blue. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Press J to jump to the feed. Does it look like your packaging, apart from the labels and the stickers? Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Ebay always takes out the fees and send the remaining money to the Bank on file. He immediately cancels the order and requests a refund. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. They help the organizations to focus on the other parcels they have to deliver. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Lol either way I wasnt surprised. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I will try to ask the questions? I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Create an account to follow your favorite communities and start taking part in conversations. I can send to any other email address OK.We'll move all . I told them to send it back to me and I'll give them a refund. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Did you try talking with the buyer? Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Put your blame where it belongs with Chinese sellers! To start, you have to rule out an honest mixup plus give a timid potential scammer an out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Made sure we sent all images to amazon as it was within 30 days of purchase. QUOTE eBay is very aware that scams occur on the website. If you get the item back as a buyer you have the option to relist and recoup your outlay. But I would like to reach more buyers. Just thought Id share. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Answer (1 of 4): Hi. All rights reserved. There is so much scamming going on Ebay, Sellers dont have a chance. What's the return address? Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. The other thing that is suspect is their account was created the day they ordered the item. The online auction site launched in 1995, and scammers have used it ever since. As per the returns policy you are within your rights to refuse it. You purchased a specific quantity of an item, but received the wrong amount. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I'll go over how it happened, what I did to fix it, and how you can. But so far no response from buyer. I sell on Ebay myself. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. - edited But just the thought of it would scare a lot of scammers into stopping this shit. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Explain it to him like you explained it to us. They sell fake goods and don't pay taxes. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've taken back an item I never sold lol. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Am I going to be screwed out of $55? The one I received is as per the photo. They have no reason to create one earlier. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Is there any point in doing that? eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I can't really remember what specific package I mailed it in. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. I responded to the return but Im really freaking out. Do I have to go ahead and refund no matter the circumstance? Tune into our last eBay for Business podcast episode of 2022! New replies are no longer allowed. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? on When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Press question mark to learn the rest of the keyboard shortcuts. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. and our You would want your copy to be short and engaging, informative but not stiff. . Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Do everything you can to annoy them until they finally just pay you the $900 so you go away. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. 26-05-2020 So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I'm not sure. I asked my boyfriend to print off the labels and post them while he was at work. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. The buyer pays quickly, and you send the item without concern. She may have forgotten she purchased this one as well but from you. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. He sent photo of item receivedit is not the item i sent. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I did became a pain with calling everyday and today calling 5 times. I've never owned/sold a necklace like that. PayPal Seller Protection exists to help sellers trade confidently on eBay. You must be new here, in this sub anything and everything is a scam ;). If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . 26-05-2020 Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely!
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